Hangzhou Shiyang Shanhaihe Household Products Co., Ltd.Let’s talk The details below explain our lead times, shipping options, return windows and refund process. If you have a question about an order, please get in touch.
Custom orders: approximately 2–3 weeks. In-stock orders: approximately 1 week.
Shipping is available by sea, air or land. You may use your own shipping agent, or we can arrange shipment through an agent we have worked with for more than 10 years.
We accept Visa, Mastercard, American Express and PayPal. Available currencies: RMB, USD, EUR, GBP, CAD and AUD.
We do not store or process your full card details on our servers.
If you dislike an item, ordered the wrong item, or the size or color does not suit you, request a return within 7 days after delivery. You are responsible for shipping costs in both directions. We refund the product price only; the original shipping fee is nonrefundable. If your order no longer qualifies for free shipping after the return, the free-shipping benefit already received will be deducted from your refund.
Report damage on arrival within 48 hours after delivery. Report functional issues within 7 days after delivery. Contact us as well if the wrong item was shipped or parts are missing. We cover all related costs and prioritize a replacement. A full refund of the product price and original shipping fee is available as an alternative.
Custom or engraved products, where applicable, cannot be returned or exchanged for non-quality reasons.
After we receive and inspect the returned item, we initiate the refund within 3–5 business days. Your bank or payment provider usually takes another 5–10 business days to post it; the exact timing depends on the card issuer.
Buyers are responsible for import duties, VAT and other fees associated with cross-border orders. These charges are collected by the destination customs authority and are nonrefundable by us if an order is returned.